A career told in chapters.

Responsibilities

• Directed end-to-end implementation and customisation of the STATIM Policy Administration System for global insurance companies
• Spearheaded project planning, tracking and monitoring lifecycles to deliver complex implementations on time and within budget
• Drove pre-sales technical engagements, formulating strategic responses to RFIs and RFPs to support pipeline growth
• Enforced internal compliance standards with weekly performance and gap-analysis reviews
• Collaborated with engineering and product teams to translate global client requirements into scalable system configurations

Impact

Global

PAS implementations delivered for international insurance carriers

RFI / RFP

Pre-sales strategy driving pipeline growth and client acquisition

Weekly

Compliance and gap-analysis cadence protecting delivery quality

Selected projects

• STATIM Policy Administration System — global rollout
• Pre-sales RFI/RFP response programme
• Delivery compliance and governance framework

Responsibilities

• Directed end-to-end execution of enterprise web, mobile and desktop applications across the USA, Canada and East Africa
• Mentored and led an 18-member team of Business Analysts, UI/UX Designers, Tech Leads, Engineers and QA specialists
• Delivered an AI semantic search tool for a US commercial enterprise and a custom PMS for an East African PropTech leader
• Handled sprint planning, backlog grooming and prioritisation to sustain high team velocity
• Acted as the primary client liaison, maintaining transparent communication and managing expectations
• Oversaw discovery sessions to gather requirements, define scope and set project objectives
• Identified and resolved escalations proactively to minimise delivery impact

Impact

$475K

Total portfolio budget controlled across three regions

18

Cross-functional team members led and mentored

3 regions

USA, Canada and East Africa delivery coverage

Selected projects

• AI semantic search platform — US commercial enterprise
• Web and mobile platform overhaul — North American manufacturing
• Custom property management system — East African PropTech

Responsibilities

• Directed a global portfolio of 13+ concurrent projects, overseeing lifecycles driven by four subordinate Project Managers
• Led a cross-functional team of 36 reports across Engineering, Design, QA, Business Analysis and Digital Marketing
• Led the distributed migration of internal services and servers from AWS to Oracle Cloud Infrastructure
• Managed a broker web portal for a leading UAE insurer using RPA for automated payment reconciliation
• Directed delivery for European tech enterprises including a KYC/KYB orchestrator and a Lost & Found platform
• Coordinated development, design and operations teams to keep execution seamless across accounts
• Managed project budgets and resource allocation against financial targets

Impact

95%

Reduction in cloud infrastructure cost after the AWS to OCI migration

13+

Concurrent projects governed across four project managers

36

Direct and indirect reports led across five disciplines

Selected projects

• AWS to Oracle Cloud Infrastructure migration
• UAE insurance broker portal with RPA reconciliation
• KYC/KYB orchestrator — European enterprise
• E-Commerce and HRMS platforms — Tanzania and Kenya

Responsibilities

• Led major enhancements to agent and broker portals, improving adoption and digital-channel business
• Oversaw new feature implementation, supporting user acceptance testing and change validation
• Orchestrated migration of portal reports to a Data Lake infrastructure
• Conceptualised and implemented a Download Center for large-scale report generation
• Managed a 10-member team of internal Tech Leads, vendor engineering, Product, Design and QA
• Facilitated stakeholder communication with senior management and cross-functional teams

Impact

90%

Increase in front-end report loading efficiency after the data lake migration

25%

Increase in feature adoption across agent and broker channels

15%

Increase in business generation and policy renewals via digital channels

Selected projects

• Agent and broker portal enhancement programme
• Data Lake reporting migration
• Download Center for large-scale report generation

Responsibilities

• Directed a team of eight, overseeing daily operations and workflow optimisation
• Prototyped and implemented automated email and SMS communication processes
• Performed budgeting and forecasting to support financial planning and growth
• Analysed financial performance to identify cost-saving opportunities

Impact

8

Team members directed across daily operations

Automated

Email and SMS customer communication replacing manual outreach

Selected projects

• Operations workflow optimisation
• Automated customer communication rollout

Responsibilities

• Developed and automated AWS reports using Excel Macros to improve reporting efficiency
• Analysed AWS data to generate insights supporting decision-making
• Collaborated with the team to improve data reporting workflows and accuracy

Impact

Automated

AWS reporting pipeline built with Excel Macros

Selected projects

• AWS reporting automation